Policies

Delivery Policy

Everything you need to know about our delivery coverage, timescales, charges, and what happens if something goes wrong.

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Reliable & Transparent

Clear delivery windows confirmed at order time. No surprises.

Same-Day Available

Order before 10AM for same-day delivery to your door.

Last updated

January 2025

Same Day

Delivery Available

Orders before 10AM

5 Regions

Across the UK

Nationwide options too

Insulated

Chilled Packaging

Temperature controlled

Free

Above Threshold

See checkout for details

This Delivery Policy explains our delivery coverage, timescales, charges, and procedures. We aim to provide a reliable, hassle-free delivery service to all our customers. Please read this policy carefully before placing your order.

Section 1

Delivery Areas

1We currently offer delivery across Birmingham and surrounding areas within a specified radius.
2Our other branches (Bradford, Leeds, Sheffield, Bolton) also offer local delivery within their respective regions.
3Website prices are exclusively available for deliveries within the Birmingham area.
4Nationwide delivery options may be available for larger orders — please contact us to discuss.

Section 2

Delivery Times

1Same-day delivery is available for orders placed before 10:00AM Monday to Friday.
2Next-day delivery is available for orders placed before 5:00PM the previous working day.
3Estimated delivery windows will be communicated at the time of order confirmation.
4Delivery times may be affected during bank holidays, severe weather, or high-demand periods.

Section 3

Delivery Charges

1Delivery is free for orders over the minimum free delivery threshold (please check at checkout).
2A delivery fee applies for orders below the free delivery threshold.
3Delivery charges are calculated based on order value and delivery location.
4Any applicable delivery charges will be clearly displayed at checkout before payment.

Section 4

Packaging & Handling

1All products are carefully packed to ensure they arrive in perfect condition.
2Chilled and frozen products are delivered in insulated packaging to maintain temperature.
3Fresh produce is packed separately from dry goods to prevent contamination.
4Large or heavy items may be delivered on pallets — please ensure adequate access for delivery vehicles.

Section 5

Failed Deliveries

1If no one is available to receive the delivery, our driver will attempt to leave the order in a safe place.
2If a safe place is unavailable, the order will be returned to our depot and you will be contacted to rearrange.
3A redelivery charge may apply for missed deliveries where prior notice was given.
4It is the customer's responsibility to ensure someone is available to receive the delivery during the agreed window.

Section 6

Damaged or Missing Items

1Please inspect your delivery upon arrival and report any damaged or missing items immediately.
2All damage or shortage claims must be reported within 24 hours of delivery with photographic evidence.
3We will arrange a replacement delivery or issue a credit/refund for confirmed shortages or damages.
4Claims made after 24 hours may not be accepted, so please check your order carefully on arrival.

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