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You can place an order directly through our website by browsing products, adding them to your cart, and completing checkout. Alternatively, you can call your nearest branch during opening hours and our team will assist you.

Yes, we have a minimum order value for delivery. Please contact your local branch for specific details as this may vary depending on your location and the products ordered.

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately by phone or email. Once your order has been dispatched, we are unable to make changes.

Yes, we offer credit accounts for qualifying businesses. Please contact your local branch to discuss eligibility and apply for a credit account.

We currently deliver across Birmingham and surrounding areas. Our branches in Bradford, Leeds, Sheffield and Bolton also serve their local regions. Website prices are only available in Birmingham.

We offer same-day delivery for orders placed before our cut-off time. Next-day delivery is also available. Delivery windows are confirmed when you place your order.

Delivery charges depend on your order value and location. Orders above a certain threshold qualify for free delivery. Please check at checkout or contact us for details.

Yes! Once your order is dispatched you will receive a notification. You can also track your order in real-time using our mobile app, available on the App Store and Google Play.

Absolutely. We take pride in sourcing only the freshest products. Our stock is rotated daily and we work closely with trusted suppliers to ensure consistent quality across all categories.

Yes, we stock a wide range of halal-certified products. Our Al Ameen brand is fully halal certified. Please check individual product listings or contact us for specific halal queries.

Yes! If you're looking for a specific product that isn't currently in our range, please contact us. We regularly expand our catalogue based on customer demand and can often source specific items.

We carry several proprietary labels including Prima, Al Ameen, Easi Pak, and others. These brands offer excellent quality at competitive wholesale prices.

We accept all major credit and debit cards, bank transfer, and cash on collection. Credit account customers can pay on agreed terms. All online payments are 100% secure and encrypted.

If you receive damaged or incorrect items, please contact us within 24 hours of delivery with photographs. We will arrange a replacement or refund promptly. Please refer to our Warranty Policy for full details.

Refunds are processed within 3-5 business days once your return request has been approved. Refunds are issued to the original payment method. Please see our Returns Policy for full details.

Click 'Register' at the top of the page and fill in your business details. Once registered you'll have access to order history, saved addresses, and exclusive app-only deals.

Yes! Download the CaterChoice app from the App Store (iOS) or Google Play (Android). The app lets you browse products, track orders in real-time, and access exclusive app-only deals.

Click 'Forgot Password' on the sign-in page and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.